CORONAVIRUS UPDATE -   Although we are operating as normal, shipping delays may still occur.

PROCESSING TIMES

Orders are processed Monday to Saturday and are shipped within 48 hours of placement. This does not apply to pre-order items, custom or hand made goods therefore please allow 15 working days for such items. 

PRE-ORDER ITEMS

All pre-order items require up to 15 working days processing time prior to shipment regardless of the shipping method chosen during checkout. Please ensure to check product details prior to placement of your order to avoid disappointment.

REFUNDS

Refunds can take up to 7 days to process after the receipt of your item. You will be contacted via e-mail once your refund has been processed. 

Returns postage costs are payable by the customer. When returning a package, we recommend obtaining proof of delivery. If you have any further questions in regards to your refund please get in touch.

RETURNS

All of the items featured on mimode.co can be returned within 14 days of receipt. The right to return only applies to non-faulty items that are in their original condition and packaging, have not been worn, altered or washed.

All custom and hand made items are non-refundable unless damaged upon delivery.​

 

Sale and promotional items of over 10% OFF at checkout are also non refundable.

Our return address can be requested via email: info@mimode.co.uk

DELIVERY & SHIPPING

Each shipping method still contains processing time which can vary depending on the individual product therefore please check the product details before placing your order.

Please Note: All items are shipped from the UK.

Import duty & taxes my be payable depending on your location.